Terms and Conditions

These Terms and Conditions (“Terms”) govern access to and use of the GrowthZum platform, website, applications, software, artificial intelligence features, prospecting tools, outreach tools, integrations and related services (together, the “Service”).

The Service is operated by EFG Group Ltd, trading as GrowthZum (“GrowthZum”, “we”, “us” or “our”).

Company number: 16558737

Registered office:

Email: hello@growthzum.com

Website: growthzum.com

By creating an account, starting a trial, purchasing a subscription, connecting an account or integration, using the Service or otherwise indicating acceptance of these Terms, you agree to be bound by them.

If you are using GrowthZum on behalf of a company, partnership, organisation or other entity, you confirm that you have authority to bind that organisation to these Terms.

If you do not agree to these Terms, you must not use the Service.

GrowthZum is intended primarily for businesses, self-employed professionals and other persons using the Service for commercial or professional purposes.

By opening an account, you confirm that:

1. a.you are at least 18 years old;
2. b.you have legal capacity to enter into a binding agreement;
3. c.you are using GrowthZum wholly or mainly for business or professional purposes;
4. d.the information you provide to us is accurate and complete; and
5. e.where you act for an organisation, you are authorised to act on its behalf.

GrowthZum is not designed as a consumer product.

Unless we expressly agree otherwise in writing, you may not use the Service primarily for personal, family or household purposes.

GrowthZum provides software designed to assist businesses with sales prospecting, business development and outreach.

Depending upon your subscription, configuration and features available from time to time, GrowthZum may assist with:

• identifying businesses that may match your chosen target market;
• identifying publicly available information relating to businesses and business contacts;
• researching companies and prospective customers;
• evaluating prospects against criteria selected by you;
• ranking, scoring or categorising prospective customers;
• identifying or suggesting business contact information;
• generating possible business email addresses;
• verifying or attempting to verify contact details;
• obtaining information from authorised third-party data providers;
• preparing prospect research;
• drafting email messages;
• drafting LinkedIn or other professional-network messages;
• creating personalised outreach;
• creating campaigns and follow-up sequences;
• scheduling communications;
• sending emails through connected email accounts where enabled;
• maintaining campaign histories;
• recording replies and interactions;
• maintaining suppression and do-not-contact records;
• generating AI-assisted recommendations;
• managing prospects and leads;
• analysing campaign performance; and
• providing other sales, marketing and business-development functions introduced from time to time.

GrowthZum is a technology platform.

GrowthZum does not act as your solicitor, legal adviser, data protection officer, marketing compliance adviser, sales agent or representative.

You remain responsible for deciding:

• who you contact;
• why you contact them;
• what lawful basis you rely upon;
• what information you process;
• what message you send;
• when you send it;
• which communication channel you use;
• whether a prospect should remain in a campaign;
• whether information provided by GrowthZum is appropriate to use; and
• whether your activities comply with applicable laws and regulations.

You must provide accurate and up-to-date information when registering.

You must promptly update your account information if it changes.

You must not:

1. a.impersonate another person;
2. b.create an account using information you are not entitled to use;
3. c.create accounts for fraudulent, misleading or abusive purposes;
4. d.allow unauthorised persons to use your login credentials; or
5. e.attempt to circumvent restrictions by creating additional accounts.

We may require you to verify your identity, email address, business, domain or payment method.

You are responsible for maintaining the confidentiality of your account credentials.

You must use reasonable security measures to protect your account.

You must notify us promptly if you believe:

• your account has been compromised;
• your password has been disclosed;
• an unauthorised person has accessed your account;
• one of your connected accounts has been compromised; or
• suspicious activity has occurred.

You are responsible for activity carried out through your account unless that activity results directly from our breach of our legal obligations.

We may temporarily restrict access where we reasonably believe this is necessary to protect you, GrowthZum, another user, a third-party service or the security of the Service.

Certain subscriptions may allow multiple users.

The account owner or administrator is responsible for:

• inviting appropriate users;
• removing former employees or contractors;
• setting access permissions;
• ensuring team members comply with these Terms; and
• ensuring team members are authorised to access relevant data.

Actions taken by authorised users will generally be treated as actions taken on behalf of the account holder.

GrowthZum may offer different subscription plans.

Features, usage allowances, prospect limits, sending limits, AI allowances, integrations, campaign limits and other restrictions may vary between plans.

The features included in your plan will be those stated on the GrowthZum website, pricing page, checkout page or account interface when you subscribe, subject to these Terms.

We may introduce new plans or change plan structures from time to time.

We will not materially remove a core paid feature from your current subscription without reasonable notice where doing so would materially disadvantage you, except where a change is necessary for legal, regulatory, security, technical or third-party-platform reasons.

GrowthZum may offer a free or discounted trial.

Unless otherwise stated during registration, a trial lasts for the period displayed when you sign up.

Where payment details are required to begin a trial, the subscription may automatically convert to a paid subscription at the end of the trial unless you cancel before the trial expires.

The price that will apply following the trial will be displayed before the trial begins.

By starting such a trial, you authorise GrowthZum and its payment provider to charge the applicable subscription fee when the trial expires.

We may limit:

• trials available to one individual;
• trials associated with one business;
• trials associated with one payment method;
• trials associated with the same domain;
• trials associated with the same email address; or
• repeated attempts to obtain trial or promotional pricing.

We may refuse or end a trial where we reasonably believe the trial system is being abused.

Subscription fees are charged at the price displayed when you subscribe unless subsequently changed in accordance with these Terms.

Prices may be displayed inclusive or exclusive of VAT depending on the circumstances and information presented at checkout.

You are responsible for applicable taxes unless the law requires us to collect them directly.

Unless otherwise stated, subscriptions automatically renew at the end of each billing period.

By subscribing, you authorise GrowthZum and its payment provider to collect the applicable subscription fee automatically from your selected payment method.

Your subscription will continue until cancelled.

You may cancel your subscription using the account area where this facility is available or by contacting:

hello@growthzum.com

Cancellation prevents the next renewal.

Unless we expressly state otherwise:

• cancellation does not immediately terminate access;
• you may continue using the Service until the end of the period already paid for; and
• unused subscription time is not refunded.

Deleting a campaign, integration or user account does not necessarily cancel a paid subscription.

You should use the designated subscription cancellation process.

Except where required by law, subscription fees are non-refundable once charged.

We do not normally provide refunds or credits for:

• unused subscription time;
• unused prospect allowances;
• unused email allowances;
• unused AI credits;
• unused searches;
• unused campaigns;
• voluntary failure to use the Service;
• incorrectly configured campaigns;
• campaigns stopped by you;
• suspension caused by your breach of these Terms;
• restrictions imposed by a connected third-party provider;
• email deliverability issues outside our control; or
• poor campaign results.

Nothing in these Terms removes rights that cannot legally be excluded.

If payment fails, we may:

• retry the payment;
• notify you;
• restrict paid features;
• pause campaigns;
• suspend sending;
• downgrade the account; or
• suspend access until payment is received.

You remain responsible for valid charges incurred before suspension or cancellation.

We may change our prices.

Changes to recurring subscription fees will normally apply from a future renewal date.

Where appropriate, we will provide reasonable advance notice of a material price increase.

If you do not accept the new price, you may cancel before the new price takes effect.

GrowthZum may apply fair-use or plan-specific limits including limits on:

• searches;
• prospects;
• contacts;
• verified contacts;
• email sends;
• campaigns;
• follow-ups;
• LinkedIn actions;
• connected mailboxes;
• connected accounts;
• AI generation;
• AI credits;
• data enrichment;
• exports;
• team members;
• storage; and
• API requests.

Limits may be displayed within the Service.

You must not attempt to circumvent them.

Some GrowthZum features may consume credits or usage allowances.

Credits:

• have no monetary value;
• cannot normally be redeemed for cash;
• may only be used within GrowthZum;
• cannot normally be transferred;
• cannot normally be sold;
• may expire where specified;
• may be subject to plan limits; and
• are not refundable merely because they remain unused.

Where an operation involves an external data provider, AI provider or verification provider, a credit may be treated as used when the relevant request is initiated, even if that provider does not return the result you hoped for.

We will make reasonable efforts to avoid duplicate charging caused by technical errors.

GrowthZum may impose or alter rate limits to:

• protect sending reputation;
• reduce spam;
• comply with third-party restrictions;
• prevent abusive automation;
• protect connected accounts;
• maintain platform stability; or
• reduce the likelihood of users breaching third-party rules.

We may adjust such limits without prior notice where reasonably required for operational, security, legal, deliverability or compliance purposes.

GrowthZum may obtain, infer, organise, analyse or display information from sources including:

• publicly accessible websites;
• company websites;
• search engines;
• public directories;
• publicly available professional profiles;
• information supplied by customers;
• authorised third-party data providers;
• connected services;
• APIs; and
• machine-generated or inferred information.

Prospect information may be incomplete, outdated, inaccurate or incorrectly attributed.

You must exercise reasonable judgement before relying upon it.

GrowthZum does not guarantee that:

• a person still works at a company;
• an email address is valid;
• a telephone number is current;
• a job title is correct;
• a company remains active;
• company size information is exact;
• an inferred email address belongs to the intended person;
• a company matches your chosen criteria;
• AI-generated research is correct;
• a prospect wants to hear from you; or
• contacting a prospect is legally permitted.

Scores or labels such as:

• Strong Fit;
• Good Fit;
• Recommended;
• Needs Confirmation;
• Match Score; or
• similar terminology

are software-generated indicators only.

They are not guarantees.

GrowthZum may generate possible email addresses using known business-domain patterns or obtain email addresses from authorised third-party sources.

Generated addresses are predictions.

A confidence score does not guarantee that an email address exists or belongs to the intended recipient.

Email verification services can reduce uncertainty but cannot guarantee deliverability, ownership or current use.

You remain responsible for deciding whether to use an address.

GrowthZum uses artificial intelligence and automated systems for some functions.

These may include:

• prospect research;
• company classification;
• relevance assessment;
• personalisation;
• summaries;
• email drafting;
• LinkedIn message drafting;
• follow-up drafting;
• campaign recommendations;
• website interpretation;
• information extraction;
• lead scoring; and
• other automated features.

AI-generated information can sometimes be incorrect, misleading, incomplete or inappropriate.

You are responsible for reviewing AI-generated material where appropriate before relying upon or sending it.

We do not warrant that AI output will:

• be factually correct;
• be unique;
• be error-free;
• comply with every law relevant to you;
• avoid all third-party intellectual property;
• generate sales;
• generate replies;
• produce appointments;
• be appropriate for every recipient; or
• meet your commercial objectives.

You remain responsible for your use of AI-generated output.

Scores, recommendations and classifications produced by GrowthZum are intended to assist business decision-making.

GrowthZum is not designed to make decisions producing legal or similarly significant effects concerning individuals in areas such as:

• employment;
• lending;
• creditworthiness;
• insurance;
• healthcare;
• criminal justice;
• housing; or
• other regulated high-impact decisions.

You must not use GrowthZum for unlawful automated decision-making.

GrowthZum may allow you to connect email accounts or services such as Gmail or other supported providers.

You authorise GrowthZum to access connected services only to the extent necessary to provide functionality requested or configured by you.

Depending on the integration and permissions granted, this may include authority to:

• access relevant mailbox information;
• prepare drafts;
• send messages;
• read or identify relevant replies;
• identify message status;
• store message metadata;
• associate replies with campaigns; and
• carry out actions requested by you through GrowthZum.

The exact permissions depend on the third-party service and the authorisation you grant.

Where GrowthZum sends or schedules a message through your connected email account, you remain the sender of that communication.

GrowthZum provides software used to facilitate the communication.

You remain responsible for:

• the recipient;
• the content;
• the commercial purpose;
• lawful basis;
• sender identification;
• unsubscribe or opt-out arrangements;
• suppression of recipients who object;
• appropriate records; and
• compliance with applicable marketing and privacy laws.

GrowthZum does not guarantee inbox placement.

Emails may:

• be rejected;
• bounce;
• be delayed;
• enter spam or junk folders;
• be quarantined;
• be filtered;
• be rejected by corporate security systems; or
• negatively affect the reputation of your sending domain.

Deliverability depends on numerous factors outside our control, including:

• your domain;
• mailbox provider;
• sender reputation;
• historical sending behaviour;
• message content;
• sending volume;
• mailbox configuration;
• recipients;
• spam filters; and
• provider policies.

You must use reasonable care when conducting outreach.

You must not knowingly use GrowthZum in a way likely to materially damage:

• GrowthZum’s infrastructure;
• shared infrastructure;
• another user’s sending reputation;
• third-party infrastructure; or
• the reputation of a connected service.

We may pause, reduce or restrict sending where we detect significant:

• bounce rates;
• abuse reports;
• spam complaints;
• unusual sending patterns;
• provider warnings; or
• other indicators of material risk.

GrowthZum may offer features relating to LinkedIn and other professional or social networks.

These may include:

• storing LinkedIn profile links;
• displaying profile information lawfully made available to GrowthZum;
• drafting LinkedIn messages;
• creating outreach tasks;
• creating follow-up reminders;
• recording communications;
• assisting users with manual outreach;
• using authorised APIs or integrations; and
• other permitted functions.

Features may change according to third-party platform restrictions and API access.

Unless explicitly stated otherwise, GrowthZum is not affiliated with, endorsed by or sponsored by LinkedIn Corporation, Microsoft Corporation or any other third-party network merely because GrowthZum interoperates with or references that service.

Third-party names, logos and trademarks remain the property of their respective owners.

You are responsible for complying with the terms and policies of third-party services you use.

You must not use GrowthZum to:

• bypass technical restrictions;
• defeat anti-abuse controls;
• obtain unauthorised access;
• scrape information where such activity is prohibited by law or contractual restrictions binding upon you;
• impersonate another person;
• create fraudulent accounts; or
• undertake activity prohibited by an applicable third-party service.

GrowthZum may disable functionality where reasonably required to comply with third-party requirements.

Third-party services may:

• change APIs;
• alter permissions;
• change pricing;
• withdraw access;
• restrict functionality;
• change rate limits;
• suspend integrations; or
• prohibit particular uses.

GrowthZum is not responsible merely because a third party makes functionality unavailable to us.

We may modify, replace or discontinue affected features.

GrowthZum provides software tools.

GrowthZum does not itself provide legal permission to send marketing communications.

Before contacting an individual or organisation, you are responsible for determining whether your intended communication is lawful.

This may include compliance with:

• privacy laws;
• data protection laws;
• direct-marketing laws;
• anti-spam rules;
• electronic-communications legislation;
• advertising rules;
• consumer-protection legislation;
• third-party platform rules; and
• sector-specific requirements.

For users operating in or targeting recipients in the United Kingdom, relevant legislation may include, where applicable:

• UK GDPR;
• the Data Protection Act 2018;
• the Privacy and Electronic Communications (EC Directive) Regulations 2003;
• the Data (Use and Access) Act 2025; and
• other applicable regulations or regulatory guidance.

You are also responsible for complying with laws applicable to recipients outside the United Kingdom.

Different rules may apply depending upon whether a recipient is:

• a limited company;
• an LLP;
• another corporate body;
• an employee of a corporate body;
• a sole trader;
• an individual;
• a partnership; or
• another organisation.

GrowthZum may assist with classification, but automated classification is not legal advice and may be incorrect.

You remain responsible for your compliance decisions.

Where your outreach involves personal data, you are responsible for identifying an appropriate lawful basis where one is required.

Where you rely upon legitimate interests, you are responsible for assessing whether legitimate interests is appropriate in your particular circumstances.

GrowthZum does not guarantee that legitimate interests will apply to every campaign.

Where applicable law requires you to provide privacy information to a prospect, you are responsible for doing so.

This may include explaining:

• your identity;
• why you process the person’s information;
• where you obtained their information;
• your lawful basis;
• how long information is retained;
• who information is shared with; and
• the individual’s applicable rights.

You must respect valid opt-outs, objections and unsubscribe requests.

You must not deliberately re-add a person to a marketing campaign after that person has objected to such marketing unless a lawful reason permits you to do so.

Where GrowthZum provides suppression functionality, you must use it appropriately.

You must not deliberately circumvent suppression functionality.

GrowthZum may maintain suppression data to help prevent recipients who have opted out from being accidentally re-contacted through the Service.

You authorise GrowthZum to process such information for this purpose.

Suppression records may need to be retained even after other prospect information is deleted so that an objection can continue to be honoured.

You must use GrowthZum responsibly.

You must not use GrowthZum:

1. a.unlawfully;
2. b.fraudulently;
3. c.to deceive or impersonate another person;
4. d.to distribute malware;
5. e.for phishing;
6. f.to obtain passwords or authentication information unlawfully;
7. g.to facilitate fraud;
8. h.to facilitate identity theft;
9. i.to harass, intimidate or threaten people;
10. j.to send discriminatory or hateful communications;
11. k.to distribute illegal content;
12. l.to promote criminal activity;
13. m.to facilitate unlawful financial schemes;
14. n.to deliberately evade opt-outs;
15. o.to send indiscriminate or unlawful bulk spam;
16. p.to interfere with GrowthZum infrastructure;
17. q.to probe, attack or compromise GrowthZum security;
18. r.to circumvent usage restrictions;
19. s.to reverse engineer protected parts of the Service except where law expressly permits it;
20. t.to resell account access without permission;
21. u.to create a competing dataset through systematic extraction of GrowthZum data;
22. v.to materially damage GrowthZum’s infrastructure, reputation or other users; or
23. w.for any other purpose we reasonably consider unlawful, abusive or dangerous.

You must not knowingly use GrowthZum to target people primarily on the basis of restricted sensitive information where doing so would be unlawful.

This may include information concerning:

• racial or ethnic origin;
• political opinions;
• religious beliefs;
• trade-union membership;
• genetic information;
• biometric information;
• health;
• sexual orientation; or
• sexual life.

You must not use GrowthZum to obtain or exploit:

• passwords;
• payment card credentials;
• banking authentication information; or
• other private security credentials.

GrowthZum must not be used repeatedly to contact someone who has clearly stated that they do not wish to receive further marketing communications.

We may suspend an account where we reasonably believe the user is engaging in persistent harassment or systematic disregard of opt-outs.

GrowthZum relies upon third-party technology.

This may include providers of:

• cloud hosting;
• artificial intelligence;
• search;
• email services;
• authentication;
• data enrichment;
• email verification;
• professional-network services;
• analytics;
• payment processing;
• communications infrastructure; and
• security.

Certain GrowthZum functionality therefore depends upon third-party services.

Some integrations require you to agree separately to a provider’s terms.

Those terms are between you and the relevant provider.

GrowthZum is not responsible for independent acts or omissions of a third-party provider except where applicable law makes us responsible.

We do not guarantee that any third-party integration will remain available indefinitely.

We may change or remove an integration where:

• the provider withdraws access;
• commercial terms materially change;
• the provider changes its technology;
• security concerns arise;
• the integration becomes unreliable;
• the integration creates legal or compliance risk; or
• continuing to offer it becomes commercially unreasonable.

As between you and GrowthZum, you retain your rights in information you upload or provide to GrowthZum (“Customer Data”).

You grant GrowthZum a non-exclusive licence to host, store, copy, transmit, analyse, modify and otherwise process Customer Data only to the extent reasonably necessary to:

• provide GrowthZum;
• perform your instructions;
• operate relevant features;
• maintain and secure the Service;
• prevent abuse or fraud;
• provide support;
• comply with legal requirements; and
• exercise our rights under these Terms.

The parties acknowledge that their respective data-protection roles depend upon the relevant circumstances.

Where GrowthZum processes personal data solely on your documented instructions in providing the Service, you will ordinarily act as controller and GrowthZum will ordinarily act as processor.

GrowthZum may act as an independent controller for certain activities including:

• administration of your account;
• billing;
• security;
• fraud prevention;
• legal compliance;
• platform analytics;
• maintaining our own records; and
• communicating with you about GrowthZum.

Further details should be provided in GrowthZum’s Privacy Policy.

Where GrowthZum acts as your processor, GrowthZum will process personal data only:

1. a.upon your documented instructions; or
2. b.where processing is required by applicable law.

Your use and configuration of GrowthZum constitutes documented instructions to process relevant data as necessary to provide the Service.

The subject matter of processing is the provision of GrowthZum’s prospecting, campaign-management, communication and associated SaaS services.

Processing will ordinarily continue for the period during which relevant data is maintained within GrowthZum, together with limited periods required for backup, deletion, security or legal purposes.

Processing activities may include:

• collection;
• organisation;
• structuring;
• hosting;
• storage;
• retrieval;
• consultation;
• analysis;
• enrichment;
• matching;
• communication;
• suppression;
• deletion; and
• transmission.

Categories of data subjects may include:

• your employees;
• users;
• customers;
• potential customers;
• company directors;
• business owners;
• employees of prospective customers;
• suppliers;
• professional contacts; and
• other individuals whose data you lawfully instruct GrowthZum to process.

Personal data may include:

• name;
• business email address;
• business telephone number;
• job title;
• employer;
• business location;
• professional-profile information;
• company information;
• communications;
• campaign activity;
• reply status;
• suppression information; and
• related business contact information.

GrowthZum will ensure that persons authorised to process relevant Customer Data are subject to appropriate confidentiality obligations.

GrowthZum will implement appropriate technical and organisational measures designed to protect personal data against:

• accidental destruction;
• unlawful destruction;
• loss;
• alteration;
• unauthorised disclosure; and
• unauthorised access.

Security measures will be proportionate to the nature of the Service and the risks involved.

No internet-connected system can be guaranteed completely secure.

You authorise GrowthZum to appoint subprocessors where reasonably necessary to provide the Service.

Subprocessors may include providers of:

• cloud hosting;
• artificial intelligence;
• email infrastructure;
• data services;
• analytics;
• authentication;
• payment services;
• support systems; and
• other technology.

GrowthZum will impose appropriate data-protection obligations on subprocessors where required by law.

GrowthZum may update subprocessors from time to time.

Where legally required, GrowthZum will provide an appropriate process for notification of material subprocessor changes.

Some GrowthZum service providers may process personal data outside the United Kingdom.

Where required by applicable data-protection law, GrowthZum will use an appropriate transfer mechanism.

This may include:

• UK adequacy regulations;
• the UK International Data Transfer Agreement;
• the UK Addendum to approved standard contractual clauses; or
• another lawful mechanism.

Taking into account the nature of processing, GrowthZum will provide reasonable assistance where required to enable you to respond to valid requests from individuals exercising applicable data-protection rights.

Where you act as controller, you remain responsible for deciding how to respond to such requests.

Where GrowthZum becomes aware of a personal-data breach affecting personal data for which GrowthZum acts as your processor, GrowthZum will notify you without undue delay where required by law.

We will provide information reasonably available to us to assist with applicable notification or investigation obligations.

Taking into account the nature of processing and the information reasonably available to GrowthZum, we will provide reasonable assistance with applicable processor obligations concerning:

• security;
• personal-data breaches;
• data-protection impact assessments; and
• consultations with supervisory authorities,

where legally required.

GrowthZum will make available information reasonably necessary to demonstrate compliance with applicable processor obligations.

Where legally required, we will permit reasonable audits or inspections subject to appropriate conditions concerning:

• confidentiality;
• security;
• frequency;
• scope;
• reasonable notice; and
• reasonable costs.

GrowthZum may satisfy reasonable audit requirements through independent reports, certifications or equivalent documentation where appropriate.

Following termination of the Service, GrowthZum will delete or return personal data for which it acts solely as processor where required by applicable law, subject to:

• account settings;
• applicable retention periods;
• legal obligations;
• fraud-prevention requirements;
• suppression records;
• backup cycles; and
• information that has been lawfully anonymised.

Backups may remain for a limited period until overwritten through normal backup processes.

GrowthZum and its licensors retain all rights in the Service.

This includes rights relating to:

• software;
• source code;
• object code;
• user interface;
• database structure;
• algorithms;
• workflows;
• scoring systems;
• branding;
• names;
• logos;
• product design;
• documentation;
• templates;
• website content;
• proprietary datasets; and
• other materials.

Except as expressly permitted by these Terms, no rights are transferred to you.

For the duration of your active subscription, GrowthZum grants you a limited, non-exclusive, non-transferable and revocable right to access and use the Service for your internal business purposes in accordance with these Terms.

You may not sublicense or resell access unless GrowthZum expressly agrees in writing.

Subject to third-party rights and applicable law, you may use ordinary campaign content and AI-generated material produced specifically for you through GrowthZum for your business purposes.

AI systems may generate similar or identical material for different users.

GrowthZum does not guarantee that AI-generated output is unique or capable of intellectual-property protection.

If you voluntarily provide suggestions, ideas or feedback relating to GrowthZum, you permit GrowthZum to use that feedback without restriction or payment.

This does not transfer ownership of your confidential information to GrowthZum.

We aim to provide a reliable Service but do not guarantee uninterrupted or error-free availability.

GrowthZum may occasionally be unavailable because of:

• maintenance;
• software updates;
• infrastructure failure;
• third-party outages;
• internet disruption;
• cyber incidents;
• emergency maintenance;
• provider restrictions; or
• circumstances outside our reasonable control.

We may perform scheduled or emergency maintenance.

Where practicable, we will seek to minimise disruption.

Emergency security work may be performed without advance notice.

GrowthZum may provide experimental, preview, beta or early-access functionality.

Such features may:

• change;
• contain defects;
• operate unpredictably;
• receive reduced support;
• be withdrawn; or
• never become generally available.

You use beta features at your own risk.

GrowthZum is an evolving software service.

We may add, alter, replace or discontinue functionality.

We will take reasonable steps not to materially deprive paying customers of the overall core Service during a paid period without good reason.

This does not prevent GrowthZum changing functionality where required because of:

• law;
• regulation;
• security;
• abuse prevention;
• third-party restrictions;
• technical necessity; or
• circumstances outside our reasonable control.

GrowthZum is designed to improve the efficiency of prospecting and business outreach.

GrowthZum does not guarantee:

• a particular number of prospects;
• a particular number of replies;
• positive replies;
• meetings;
• appointments;
• sales;
• revenue;
• return on investment;
• conversion rates;
• email-open rates;
• inbox-placement rates; or
• commercial success.

Results depend upon matters outside GrowthZum’s control, including:

• your product or service;
• pricing;
• offer;
• reputation;
• target market;
• website;
• sales process;
• targeting;
• communications;
• follow-up;
• demand;
• competition; and
• market conditions.

Any performance statistics, examples, testimonials, forecasts or case studies published by GrowthZum describe particular circumstances.

They do not guarantee that you will obtain comparable results.

GrowthZum will provide the Service using reasonable care and skill.

Subject to rights and obligations which cannot legally be excluded, the Service is otherwise provided on an “as available” basis.

To the maximum extent permitted by law, we do not guarantee that:

• GrowthZum will always be uninterrupted;
• all defects will be corrected;
• every prospect will be relevant;
• every email address will be valid;
• third-party data will be accurate;
• every integration will remain available;
• every AI result will be correct;
• your campaign will generate revenue; or
• GrowthZum will meet requirements that are not part of the agreed Service.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing excludes liability for:

• death or personal injury caused by negligence;
• fraud;
• fraudulent misrepresentation; or
• another liability that applicable law does not permit to be excluded.

Subject to clause 69 and to the maximum extent permitted by law, GrowthZum will not be liable for indirect or consequential loss.

Nor will GrowthZum be liable for loss of:

• profit;
• anticipated profit;
• revenue;
• sales;
• business opportunities;
• goodwill;
• reputation;
• anticipated savings;
• contracts; or
• business data,

to the extent exclusion of such liability is permitted by law.

Subject to clause 69 and applicable law, GrowthZum will not be responsible for losses resulting from:

• messages you choose to send;
• unlawful campaigns;
• your breach of marketing law;
• your breach of third-party platform terms;
• complaints made by recipients about your activity;
• blacklisting of your domain caused by your sending activity;
• suspension of your email account by your provider;
• suspension of a social-network account;
• inaccurate information supplied by you;
• your failure to honour opt-outs;
• your failure to review AI-generated material; or
• your reliance upon inaccurate prospect data where reasonable checking would have identified the issue.

Subject to clause 69 and any liability which cannot lawfully be limited, GrowthZum’s total aggregate liability arising out of or relating to the Service during any twelve-month period will not exceed the greater of:

1. a.the total subscription fees actually paid by you to GrowthZum during the twelve months immediately preceding the event giving rise to the claim; or
2. b.£500.

If applicable law requires a different limitation in order for a limitation to be enforceable, this provision will apply to the maximum extent legally permissible.

GrowthZum is not responsible for independent acts or omissions of:

• email providers;
• data providers;
• AI providers;
• social networks;
• internet providers;
• hosting providers; or
• other third parties

outside GrowthZum’s reasonable control.

To the extent permitted by law, where your unlawful or unauthorised use of GrowthZum causes GrowthZum to incur a third-party claim, regulatory claim, penalty, loss or reasonable legal cost, you will indemnify GrowthZum against such loss to the extent it results from:

• content supplied or sent by you;
• unlawful marketing carried out by you;
• deliberate breach of opt-out requirements;
• infringement of third-party rights by material supplied by you;
• fraud by you;
• deliberate misuse of GrowthZum; or
• your material breach of these Terms.

This clause does not require you to indemnify GrowthZum for loss caused by GrowthZum’s own negligence, unlawful conduct or breach.

GrowthZum may suspend or restrict some or all access where we reasonably believe:

• you have materially breached these Terms;
• payment is overdue;
• your account has been compromised;
• you are sending unlawful spam;
• you are committing fraud;
• your activity threatens platform security;
• your sending activity threatens deliverability or infrastructure;
• you repeatedly ignore valid opt-outs;
• a third-party provider requires suspension;
• suspension is required by law; or
• continued access creates material legal, regulatory, operational or security risk.

Where reasonable, we will give you an opportunity to remedy the issue.

We may act immediately where urgent action is required.

You may stop using GrowthZum at any time.

You may cancel a paid subscription in accordance with these Terms.

GrowthZum may terminate your account immediately where:

• you commit a serious breach;
• repeated breaches continue following warning;
• you use GrowthZum fraudulently;
• you use GrowthZum for unlawful activity;
• continued provision creates material legal or security risk;
• you attempt to compromise GrowthZum;
• you materially abuse GrowthZum systems or staff; or
• we are legally required to terminate access.

For other material breaches, we will normally provide a reasonable opportunity to remedy the breach where appropriate.

When your account terminates:

• your right to use GrowthZum ends;
• active campaigns may stop;
• connected integrations may stop operating;
• recurring billing ends subject to amounts already due;
• stored data may become unavailable; and
• information may subsequently be deleted in accordance with GrowthZum’s retention practices.

You should export information that you are entitled to retain before your subscription ends where export functionality is available.

Clauses intended by their nature to continue following termination will remain effective.

These include relevant provisions concerning:

• intellectual property;
• confidentiality;
• payment;
• liability;
• data protection;
• governing law;
• disputes; and
• accrued rights.

Each party may receive confidential information from the other.

A recipient must:

• use confidential information only for the relevant contractual purpose;
• take reasonable steps to protect it; and
• not disclose it unnecessarily.

These obligations do not apply to information that:

• is publicly available through no breach;
• was already lawfully known;
• is independently developed;
• is lawfully received from another source; or
• must be disclosed by law.

GrowthZum may contact you regarding:

• your account;
• billing;
• security;
• product operation;
• material service changes;
• support;
• legal notices; and
• other service-related matters.

These communications form part of operating the Service.

GrowthZum may separately send marketing communications concerning GrowthZum where permitted by law.

You may opt out of marketing communications.

Opting out of marketing does not stop essential service-related communications.

GrowthZum’s Privacy Policy explains how GrowthZum processes personal information for its own purposes.

The Privacy Policy operates alongside these Terms.

GrowthZum may use cookies and similar technologies for purposes including:

• authentication;
• account security;
• preferences;
• analytics;
• product operation; and
• marketing,

subject to applicable law and GrowthZum’s Cookie Policy.

Where GrowthZum permits data exports, you may export information for legitimate business purposes consistent with applicable law.

Exporting information from GrowthZum does not remove your obligations relating to that information.

Once information is exported, you are responsible for its security and subsequent use.

Unless GrowthZum expressly agrees otherwise, a GrowthZum subscription does not permit you to systematically extract, package or resell GrowthZum-derived prospect information as a standalone database or data-broker product.

Using prospect information for your own legitimate sales and business-development activity remains permitted subject to these Terms and applicable law.

You must not carry out penetration testing, vulnerability scanning or other intrusive security testing against GrowthZum without prior written permission.

Genuine security issues should be reported to:

hello@growthzum.com

You must not use bots, scripts, scrapers or automated systems to extract information from GrowthZum except through functionality or APIs that GrowthZum expressly provides or authorises.

Except where applicable law expressly prevents such a restriction, you must not:

• reverse engineer;
• decompile;
• disassemble;
• copy;
• recreate; or
• attempt to discover proprietary source code or algorithms underlying GrowthZum.

Neither party will be liable for delay or failure caused by events outside its reasonable control.

Examples may include:

• widespread internet outages;
• major cloud-service outages;
• natural disasters;
• war;
• terrorism;
• civil disorder;
• labour disputes;
• government action;
• epidemics;
• major cyberattacks;
• power failures; or
• failures of critical third-party infrastructure.

This does not excuse payment obligations arising before the relevant event.

GrowthZum may update these Terms.

Reasons may include:

• changes to GrowthZum;
• new features;
• legal requirements;
• regulatory guidance;
• security requirements;
• third-party service changes; or
• clarification of existing provisions.

Where a change materially affects an existing paid customer’s rights, GrowthZum will provide reasonable notice where practicable.

Updated Terms will display the relevant effective or last-updated date.

Continued use of GrowthZum after updated Terms take effect constitutes acceptance where legally permitted.

If you materially object to a change affecting your paid subscription, you may cancel before the relevant change becomes effective.

These Terms, together with documents expressly incorporated into them, constitute the agreement between you and GrowthZum concerning the Service.

They supersede previous discussions or representations concerning the same subject matter, except where fraud is involved or applicable law prevents exclusion.

A delay by either party in exercising a contractual right does not automatically waive that right.

If a provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply.

Where possible, an invalid provision will be interpreted or modified only to the minimum extent required to make it enforceable.

You may not transfer your rights under these Terms to another person without GrowthZum’s written consent.

GrowthZum may transfer this agreement as part of:

• a corporate restructuring;
• merger;
• acquisition;
• sale of the business;
• sale of substantially all relevant assets; or
• transfer to an affiliated company,

provided this does not materially reduce your contractual rights.

Nothing in these Terms creates:

• a partnership;
• employment relationship;
• agency relationship;
• franchise;
• fiduciary relationship; or
• joint venture

between you and GrowthZum.

Except where expressly stated otherwise, a person who is not party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce them.

These Terms and any dispute or non-contractual obligation arising from them are governed by the laws of England and Wales.

Subject to mandatory legal rights that cannot be excluded, the courts of England and Wales will have exclusive jurisdiction over disputes arising from or relating to these Terms.

Before starting court proceedings, each party should make reasonable efforts to resolve the dispute informally.

A party should provide written details of the dispute to the other party.

The parties should then attempt in good faith to resolve the issue.

Nothing in this clause prevents either party from seeking urgent injunctive relief or bringing proceedings where reasonably required to preserve a legal right.

Questions concerning these Terms may be sent to:

This Schedule forms part of the Terms.

GrowthZum customers agree to follow these principles when using outreach functionality.

1. 1.Targeting

Users should undertake reasonably targeted B2B outreach rather than indiscriminate mass messaging.

1. 1.Identity

Users must not deliberately conceal or falsify their identity when sending commercial communications.

1. 1.Legitimate purpose

Outreach must relate to a genuine product, service or legitimate business purpose.

1. 1.Recipient relevance

Users should make reasonable efforts to ensure the recipient has a genuine professional or commercial connection to the subject of the communication.

1. 1.Opt-outs

Where applicable, recipients must have an appropriate means of requesting that further marketing communications cease.

1. 1.Suppression

Users must honour valid opt-out requests.

1. 1.Accuracy

Users must not knowingly include materially false statements in outreach communications.

1. 1.Frequency

Users should avoid repeatedly contacting recipients at unreasonable intervals.

1. 1.Legal assessment

Users remain responsible for determining whether a recipient is:

• a corporate subscriber;
• sole trader;
• partnership;
• individual;
• consumer; or
• another relevant category.

1. 1.International outreach

Where recipients are located outside the United Kingdom, users are responsible for complying with applicable local laws.

1. 1.Human responsibility

AI assists the user.

It does not replace the user’s responsibility for a campaign.

1. 1.Generated information

Information inferred or generated by AI should not automatically be regarded as verified fact.

1. 1.Personalisation

Users should ensure AI-generated personalisation is appropriate before sending it.

1. 1.Sensitive information

AI must not deliberately be used to generate invasive personalisation based on unlawfully obtained or unlawfully processed sensitive information.

1. 1.Misrepresentation

Users must not instruct GrowthZum to create communications that materially misrepresent the identity of the sender or falsely claim personal knowledge that does not exist.

1. 1.High-risk uses

GrowthZum must not be used to automate regulated high-impact decisions for which the Service was not designed.

GrowthZum is intended for genuine business use.

Fair use means using resources included within a subscription in a manner reasonably consistent with ordinary sales, prospecting and business-development activities.

GrowthZum may investigate usage involving:

• unusually high automated traffic;
• repeated account creation;
• attempts to bypass plan limits;
• systematic extraction of data;
• resale of GrowthZum-derived data;
• excessive AI usage caused by unauthorised automation;
• activity materially degrading the Service for other users;
• unusual sending behaviour; or
• usage inconsistent with the plan purchased.

Where appropriate, GrowthZum may contact the customer to resolve an issue before imposing restrictions.

For serious abuse, GrowthZum may immediately restrict relevant activity.

GrowthZum may support integrations with services including:

• email providers;
• data providers;
• professional networks;
• artificial-intelligence providers;
• payment processors; and
• other business software.

Availability may change.

Connecting an external service authorises GrowthZum to use permissions granted through that provider only as reasonably necessary to provide the requested functionality and legitimate security, support and compliance functions.

Disconnecting an integration may prevent GrowthZum from completing scheduled activities associated with that integration.

Where appropriate, you should also revoke authorisation directly through the relevant third-party provider if you wish to terminate that provider’s access token.

By subscribing to GrowthZum, you acknowledge that:

1. 1.GrowthZum is a software platform and not an outsourced sales agency.
2. 2.GrowthZum does not promise any particular number of customers, meetings, sales or replies.
3. 3.Prospect information may contain errors.
4. 4.AI-generated research and recommendations may contain errors.
5. 5.Email verification reduces but does not eliminate the possibility of invalid or incorrect addresses.
6. 6.Third-party platforms may alter their rules, APIs and availability.
7. 7.Marketing and outreach laws vary according to recipient, location and communication channel.
8. 8.You remain responsible for deciding whom you contact and what you send.
9. 9.You must respect valid opt-outs and objections.
10. 10.A GrowthZum subscription purchases access to software and applicable usage allowances, not a guaranteed commercial outcome.
11. 11.GrowthZum may pause activity that presents a significant deliverability, security, legal or abuse risk.
12. 12.GrowthZum’s prospect scoring and recommendations are intended to assist your judgement and do not replace it.